Providing emergency services (24 hours)
Home page Service Repair and maintenance of industrial kitchen equipment Providing emergency services (24 hours)

Be prepared and responsive.

Technical team availability 24 hours a day, 7 days a week

This service involves deploying experienced technical teams in different shifts on a rotating basis. These teams are constantly ready to be dispatched to the site to provide the required services at any time of the day or night.

Quick response to emergency requests

This service has a dedicated phone number for emergency calls. Trained operators are available 24 hours a day to receive requests and coordinate the dispatch of an expert.

Dispatching an expert in the shortest possible time

This service includes the immediate dispatch of a technical expert to the site within a maximum of 2 hours of registering the request in major cities. The main priority is to be on site on time to prevent the spread of damage.

Immediate intervention

Initial problem diagnosis over the phone
This service includes initial troubleshooting over the phone by experienced experts. This helps prepare the dispatch team and bring along the necessary tools and parts.
Dispatching a team equipped with necessary tools and parts
In this service, a technical team is dispatched to the site with a vehicle equipped with all specialized tools and a set of high-use and essential spare parts. This allows for immediate start of repairs on site.
Perform urgent repairs to restore minimal functionality
This service involves taking immediate and temporary measures to restore the machine to its original function and remove it from a complete shutdown. This allows the production unit to resume its activities.

Troubleshooting and follow-up

Perform major repairs to completely fix the problem.
This service includes performing major and permanent repairs to completely eliminate the cause of the failure after restoring the device's initial performance. These repairs are carried out as soon as possible and using original parts.
Ensuring safe and correct operation of the device
In this service, after repairs are completed, the device is carefully tested for safe and correct operation, ensuring that there is no risk to the operator or the environment.
Follow up on the device status after emergency repair
This service includes a phone call and, if necessary, a follow-up visit to ensure the device is functioning properly after emergency repairs. This follow-up is usually done within 24 to 48 hours of the repair.

final output

Immediate resolution of critical failures and return of the device to the production cycle in the shortest possible time.