Hosting and Catering Courses
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Hosting principles

Teaching the principles of hospitality and customer relations

This course focuses on the fundamental concepts of hospitality, professional etiquette, effective verbal and nonverbal communication techniques, and the art of positively interacting with customers. Creating a sense of welcome and customer service is the main focus of this training.

Customer Behavior Psychology and Expectation Management Courses

In this course, participants will learn about different customer personality types, factors affecting customer satisfaction, and expectation management techniques. Special attention is paid to understanding the customer's explicit and implicit needs.

Conflict resolution and complaint management workshops

This hands-on workshop teaches effective ways to deal with unhappy customers, problem-solving techniques, and turning a negative experience into a positive one. Participants will hone their skills through role-playing.

Ceremonies and services

Training in food and beverage serving techniques
This course teaches the principles and techniques of proper serving, including how to carry dishes, serve from the customer's left or right, change dishes, and serve drinks. Attention to detail and elegance in serving is emphasized.
Table setting and hall decoration courses
This course teaches the principles of table setting for different types of restaurants, events, and menus. Topics include selecting and arranging tableware, the art of decorating, and creating the right ambiance.
Salon management and service coordination workshops
This workshop teaches hall management skills, including customer flow management, coordination between the kitchen and hall, time management, and optimizing table layouts. These skills are essential for providing smooth and efficient service.

Special services

Training in serving at special ceremonies and events
This course teaches the considerations and techniques of serving at special events such as banquets, celebrations, conferences, and formal ceremonies. The planning, coordination, and flawless execution of service at these events are taught.
Bar Management and Beverage Service Courses
In this course, participants will be introduced to various types of beverages, principles of beverage service, and bar inventory management. Knowledge of food and beverage pairing is also taught.
Event catering workshops
This workshop teaches the principles and techniques of providing service in hotel rooms, reception areas, and private settings. Specific considerations for this type of service, including maintaining privacy and providing personalized service, are discussed.

final output

Awarding a certificate of hosting and service skills along with a set of service standards.